{"id":5445,"date":"2026-03-06T13:00:34","date_gmt":"2026-03-06T12:00:34","guid":{"rendered":"https:\/\/support.sparkles.io\/kennisbank\/kundenservice\/"},"modified":"2026-05-05T09:50:29","modified_gmt":"2026-05-05T08:50:29","slug":"kundenservice","status":"publish","type":"ht_kb","link":"https:\/\/support.sparkles.io\/de\/kennisbank\/kundenservice\/","title":{"rendered":"Kundenservice"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">\u00dcbersicht<\/h2>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Anleitungen<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.sparkles.io\/kennisbank\/gebruikersbeheer\/\">Benutzerverwaltung<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.sparkles.io\/kennisbank\/controle-van-bestellingen\/\">Bestellungen pr\u00fcfen<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.sparkles.io\/de\/kennisbank\/nachdruck-und-korrekturauftrag\/\">Nachdruck und Korrekturauftrag<\/a><\/li>\n\n\n\n<li><a href=\"\/refund-bedrag-terugstorten\/\">R\u00fcckerstattung<\/a><\/li>\n\n\n\n<li class=\"advgb-dyn-7999b616\"><a href=\"https:\/\/support.sparkles.io\/de\/kennisbank\/zahlungsaufforderung\/\">Zahlungsaufforderung<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.sparkles.io\/de\/kennisbank\/post-und-retouren\/\">Versand und Retoure<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.sparkles.io\/de\/kennisbank\/rabattcode-erstellen\/\">Rabattcode<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.sparkles.io\/kennisbank\/handleiding-ctrl\/\">Handbuch CTRL<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Informationen<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.sparkles.io\/kennisbank\/klachten-en-coulance\/\" data-type=\"page\" data-id=\"1798\">Beschwerden und Kulanz<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.sparkles.io\/kennisbank\/rouwprotocol\/\">Trauerprotokoll<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.sparkles.io\/kennisbank\/orderproces\/\">Bestellprozess<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.sparkles.io\/de\/kennisbank\/premium-services\/\">Premium-Services<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.sparkles.io\/kennisbank\/terminologie\/\">Terminologie<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.sparkles.io\/de\/kennisbank\/modul-kundenservice\/\">Modul Kundenservice (bis September 2026)<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Support<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.sparkles.io\/kennisbank\/contact\/\" data-type=\"page\" data-id=\"7\">Kontakt<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img  title=\"\" fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-109-1-1024x683.jpg\"  alt=\"270224-109-1-1024x683 Kundenservice\"  class=\"wp-image-1804\" srcset=\"https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-109-1-1024x683.jpg 1024w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-109-1-300x200.jpg 300w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-109-1-768x512.jpg 768w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-109-1-50x33.jpg 50w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-109-1-1536x1024.jpg 1536w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-109-1-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img  title=\"\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/Sparklescorokt25-7-1-1024x683.jpg\"  alt=\"Sparklescorokt25-7-1-1024x683 Kundenservice\"  class=\"wp-image-1803\" srcset=\"https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/Sparklescorokt25-7-1-1024x683.jpg 1024w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/Sparklescorokt25-7-1-300x200.jpg 300w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/Sparklescorokt25-7-1-768x512.jpg 768w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/Sparklescorokt25-7-1-50x33.jpg 50w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/Sparklescorokt25-7-1-1536x1024.jpg 1536w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/Sparklescorokt25-7-1-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img  title=\"\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-144-3-1024x683.jpg\"  alt=\"270224-144-3-1024x683 Kundenservice\"  class=\"wp-image-1805\" srcset=\"https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-144-3-1024x683.jpg 1024w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-144-3-300x200.jpg 300w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-144-3-768x512.jpg 768w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-144-3-50x33.jpg 50w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-144-3-1536x1024.jpg 1536w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-144-3-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">H\u00e4ufig gestellte Kundenfragen<\/h2>\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-1&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-1\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Ich habe ein sch\u00f6nes Bild gefunden. Kann ich es verwenden?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-1\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-1-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>Du kannst eigene (gefundene) Bilder im Bereich \u201eBild\u201c im Editor hochladen und in deiner Karte platzieren. Achte immer genau darauf, dass du das Bild <strong>rechtm\u00e4\u00dfig verwendest<\/strong>. Dieses Risiko tr\u00e4gt der Nutzer selbst. Die Bilder in der Bilddatenbank unseres Editors sind alle mit den jeweiligen Designern abgestimmt und k\u00f6nnen bedenkenlos verwendet werden. Bei einigen Produkten ist das Hochladen eigener Bilder nicht gestattet.    <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-2&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-2\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Wie lange bleiben meine designs in meinem Konto gespeichert?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-2\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-2-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>Deine designs bleiben immer in deinem Konto gespeichert, solange du das Konto im Shop beh\u00e4ltst. Wenn du dein Konto l\u00f6schst, entfernst du damit alle deine Daten; auch deine Entw\u00fcrfe und gespeicherten Karten werden gel\u00f6scht. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-3&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-3\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Ich habe einen Probedruck bestellt, aber kein Konto erstellt. Wie kann ich die endg\u00fcltige Bestellung aufgeben?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-3\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-3-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>Erstelle ein Konto und kontaktiere den Kundenservice unter Angabe der Bestellnummer des Probedrucks. Sie speichern das design in deiner eigenen Kollektion, damit du es bestellen kannst. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-4&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-4-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-4\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Kann ich einen Rabatt erhalten?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-4\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-4-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>Der Preis f\u00fcr den Druck wird anhand von Mengenrabatten (Staffelpreisen) ermittelt, in denen der Rabatt bereits enthalten ist. Je mehr Karten du bestellst, desto niedriger ist der St\u00fcckpreis. Das Format, die Veredelung und die Papiersorte beeinflussen den Preis. Berechne den Preis deiner Karte mit unserem Preisrechner.   <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-5&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-5-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-5\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Ich habe eine Bestellung aufgegeben, aber einen Fehler gemacht. Kann ich das noch \u00e4ndern?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-5\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-5-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>Bestellungen, die du aufgibst, gehen fast sofort in Produktion. Wir empfehlen dir, den Kundenservice direkt per E-Mail zu kontaktieren oder anzurufen. Wir pr\u00fcfen dann f\u00fcr dich, ob deine Bestellung bereits in Produktion ist oder ob wir sie noch stornieren k\u00f6nnen, damit du eine neue Bestellung aufgeben kannst.  <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-6&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-6-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-6\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Meine Bestellung wurde nicht rechtzeitig geliefert, was nun?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-6\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-6-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>Wenn du dein Paket nicht innerhalb der erwarteten Lieferzeit erhalten hast, lass es uns \u00fcber den Kundenservice wissen. Es wird dann untersucht, was schiefgelaufen ist, und daf\u00fcr gesorgt, dass du das Paket so schnell wie m\u00f6glich erh\u00e4ltst.  <\/p>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-7&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-7-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-7\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Kann ich meine Bestellung zur\u00fcckschicken?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-7\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-7-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>Alle Bestellungen sind Ma\u00dfarbeit, jedes design wird speziell f\u00fcr dich angefertigt. Das Widerrufsrecht gilt daher nicht f\u00fcr unsere Bestellungen; du kannst deine Bestellung nicht zur\u00fcckschicken. Nur SKUs (wie Briefumschl\u00e4ge) k\u00f6nnen zur\u00fcckgegeben werden.  <\/p>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-8&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-8-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-8\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-8\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-8-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p class=\"qua-blog-post-description\">\u00dcbersicht Anleitungen Informationen Support H\u00e4ufig gestellte Kundenfragen<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"ht-kb-category":[430],"ht-kb-tag":[],"class_list":["post-5445","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-support-informationen"],"featured_img":false,"coauthors":[],"author_meta":{"author_link":"https:\/\/support.sparkles.io\/de\/author\/admin\/","display_name":"Sparkles Support"},"relative_dates":{"created":"Ver\u00f6ffentlicht 2\u00a0Monaten vor","modified":"Aktualisiert 2\u00a0Tagen vor"},"absolute_dates":{"created":"Ver\u00f6ffentlicht am 06\/03\/2026","modified":"Aktualisiert am 05\/05\/2026"},"absolute_dates_time":{"created":"Ver\u00f6ffentlicht am 06\/03\/2026 13:00","modified":"Aktualisiert am 05\/05\/2026 09:50"},"featured_img_caption":"","tax_additional":{"ht_kb_category":{"linked":["<a href=\"https:\/\/support.sparkles.io\/de\/artikel-categorieen\/support-informationen\/\" class=\"advgb-post-tax-term\">Support &amp; Informationen<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Support &amp; Informationen<\/span>"],"slug":"ht_kb_category","name":"Article Categories"},"ht_kb_tag":{"linked":[],"unlinked":[],"slug":"ht_kb_tag","name":"Article Tags"}},"series_order":"","_links":{"self":[{"href":"https:\/\/support.sparkles.io\/de\/wp-json\/wp\/v2\/ht-kb\/5445","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.sparkles.io\/de\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.sparkles.io\/de\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.sparkles.io\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.sparkles.io\/de\/wp-json\/wp\/v2\/comments?post=5445"}],"version-history":[{"count":1,"href":"https:\/\/support.sparkles.io\/de\/wp-json\/wp\/v2\/ht-kb\/5445\/revisions"}],"predecessor-version":[{"id":5449,"href":"https:\/\/support.sparkles.io\/de\/wp-json\/wp\/v2\/ht-kb\/5445\/revisions\/5449"}],"wp:attachment":[{"href":"https:\/\/support.sparkles.io\/de\/wp-json\/wp\/v2\/media?parent=5445"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.sparkles.io\/de\/wp-json\/wp\/v2\/ht-kb-category?post=5445"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.sparkles.io\/de\/wp-json\/wp\/v2\/ht-kb-tag?post=5445"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}