{"id":5573,"date":"2026-03-02T12:03:51","date_gmt":"2026-03-02T11:03:51","guid":{"rendered":"https:\/\/support.sparkles.io\/kennisbank\/kontakt\/"},"modified":"2026-05-05T09:56:23","modified_gmt":"2026-05-05T08:56:23","slug":"kontakt","status":"publish","type":"ht_kb","link":"https:\/\/support.sparkles.io\/de\/kennisbank\/kontakt\/","title":{"rendered":"Kontakt"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Wer, was, wo?<\/h2>\n\n<p>Wohin musst du dich mit welcher Frage wenden? Wer ist der Ansprechpartner und kann dies am besten l\u00f6sen?  <\/p>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img  title=\"\" fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-161-1-1024x683.jpg\"  alt=\"270224-161-1-1024x683 Kontakt\"  class=\"wp-image-650\" srcset=\"https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-161-1-1024x683.jpg 1024w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-161-1-300x200.jpg 300w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-161-1-768x512.jpg 768w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-161-1-50x33.jpg 50w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-161-1-1536x1024.jpg 1536w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-161-1-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Prozess &amp; Support<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Account-Fragen<\/li>\n\n\n\n<li>Technische Fragen<\/li>\n\n\n\n<li>St\u00f6rung oder Bug melden<\/li>\n<\/ul>\n\n\n\n<p>support@sparkles.io oder 085 \u2013 043 80 63<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img  title=\"\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-144-1-1024x683.jpg\"  alt=\"270224-144-1-1024x683 Kontakt\"  class=\"wp-image-654\" srcset=\"https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-144-1-1024x683.jpg 1024w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-144-1-300x200.jpg 300w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-144-1-768x512.jpg 768w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-144-1-50x33.jpg 50w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-144-1-1536x1024.jpg 1536w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/270224-144-1-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Customer Service<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Frage zu einer spezifischen Bestellung (Verz\u00f6gerung, Fehler, Retoure)<\/li>\n\n\n\n<li>Feedback zum design nach fehlerhaftem Nachdruck<\/li>\n<\/ul>\n\n\n\n<p>orders@sparkles.io oder 085-822 82 28<\/p>\n<\/div>\n<\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Team Prozess &amp; Support<\/h2>\n\n<figure class=\"wp-block-gallery has-nested-images columns-4 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img  title=\"\" decoding=\"async\" width=\"683\" height=\"1024\" data-id=\"675\" src=\"https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/april22-127-3-683x1024.jpg\"  alt=\"april22-127-3-683x1024 Kontakt\"  class=\"wp-image-675\" srcset=\"https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/april22-127-3-683x1024.jpg 683w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/april22-127-3-200x300.jpg 200w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/april22-127-3-768x1152.jpg 768w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/april22-127-3-33x50.jpg 33w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/april22-127-3.jpg 1024w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/><figcaption class=\"wp-element-caption\">Andr\u00e9<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"1024\" data-id=\"667\" src=\"https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/sparklessessie-812-683x1024.jpg\"  alt=\"sparklessessie-812-683x1024 Kontakt\"  class=\"wp-image-667\" srcset=\"https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/sparklessessie-812-683x1024.jpg 683w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/sparklessessie-812-200x300.jpg 200w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/sparklessessie-812-768x1152.jpg 768w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/sparklessessie-812-33x50.jpg 33w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/sparklessessie-812.jpg 1024w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/><figcaption class=\"wp-element-caption\">Ellen<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"1024\" data-id=\"671\" src=\"https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/Sparklesokt23-21-1-683x1024.jpg\"  alt=\"Sparklesokt23-21-1-683x1024 Kontakt\"  class=\"wp-image-671\" srcset=\"https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/Sparklesokt23-21-1-683x1024.jpg 683w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/Sparklesokt23-21-1-200x300.jpg 200w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/Sparklesokt23-21-1-768x1152.jpg 768w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/Sparklesokt23-21-1-33x50.jpg 33w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/Sparklesokt23-21-1.jpg 1024w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/><figcaption class=\"wp-element-caption\">Eug\u00e9nie<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"694\" height=\"1024\" data-id=\"666\" src=\"https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/Sparklessept22-038-694x1024.jpg\"  alt=\"Sparklessept22-038-694x1024 Kontakt\"  class=\"wp-image-666\" srcset=\"https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/Sparklessept22-038-694x1024.jpg 694w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/Sparklessept22-038-203x300.jpg 203w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/Sparklessept22-038-768x1133.jpg 768w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/Sparklessept22-038-34x50.jpg 34w, https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/Sparklessept22-038.jpg 1024w\" sizes=\"(max-width: 694px) 100vw, 694px\" \/><figcaption class=\"wp-element-caption\">Luc<\/figcaption><\/figure>\n<\/figure>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">H\u00e4ufig gestellte Fragen<\/h2>\n\n<p>Die folgende \u00dcbersicht veranschaulicht weitere h\u00e4ufig auftretende Probleme und zeigt auf, welche Ma\u00dfnahmen jeweils ergriffen werden sollten.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"4052\" height=\"2204\" src=\"https:\/\/support.sparkles.io\/wp-content\/uploads\/2026\/03\/Wie-wat-waar-1.svg\"  alt=\"Wie-wat-waar-1 Kontakt\"  class=\"wp-image-679\"\/><\/figure>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p class=\"qua-blog-post-description\">Wer, was, wo? Wohin musst du dich mit welcher Frage wenden? Wer ist der Ansprechpartner und kann dies am besten l\u00f6sen? Prozess &amp; Support support@sparkles.io oder 085 \u2013 043 80 63 Customer Service orders@sparkles.io oder 085-822 82 28 Team Prozess &amp; Support H\u00e4ufig gestellte Fragen Die folgende \u00dcbersicht veranschaulicht weitere h\u00e4ufig auftretende Probleme und zeigt [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"ht-kb-category":[430],"ht-kb-tag":[],"class_list":["post-5573","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-support-informationen"],"featured_img":false,"coauthors":[],"author_meta":{"author_link":"https:\/\/support.sparkles.io\/de\/author\/admin\/","display_name":"Sparkles Support"},"relative_dates":{"created":"Ver\u00f6ffentlicht 2\u00a0Monaten vor","modified":"Aktualisiert 2\u00a0Tagen vor"},"absolute_dates":{"created":"Ver\u00f6ffentlicht am 02\/03\/2026","modified":"Aktualisiert am 05\/05\/2026"},"absolute_dates_time":{"created":"Ver\u00f6ffentlicht am 02\/03\/2026 12:03","modified":"Aktualisiert am 05\/05\/2026 09:56"},"featured_img_caption":"","tax_additional":{"ht_kb_category":{"linked":["<a href=\"https:\/\/support.sparkles.io\/de\/artikel-categorieen\/support-informationen\/\" class=\"advgb-post-tax-term\">Support &amp; Informationen<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Support &amp; Informationen<\/span>"],"slug":"ht_kb_category","name":"Article Categories"},"ht_kb_tag":{"linked":[],"unlinked":[],"slug":"ht_kb_tag","name":"Article Tags"}},"series_order":"","_links":{"self":[{"href":"https:\/\/support.sparkles.io\/de\/wp-json\/wp\/v2\/ht-kb\/5573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.sparkles.io\/de\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.sparkles.io\/de\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.sparkles.io\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.sparkles.io\/de\/wp-json\/wp\/v2\/comments?post=5573"}],"version-history":[{"count":1,"href":"https:\/\/support.sparkles.io\/de\/wp-json\/wp\/v2\/ht-kb\/5573\/revisions"}],"predecessor-version":[{"id":5587,"href":"https:\/\/support.sparkles.io\/de\/wp-json\/wp\/v2\/ht-kb\/5573\/revisions\/5587"}],"wp:attachment":[{"href":"https:\/\/support.sparkles.io\/de\/wp-json\/wp\/v2\/media?parent=5573"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.sparkles.io\/de\/wp-json\/wp\/v2\/ht-kb-category?post=5573"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.sparkles.io\/de\/wp-json\/wp\/v2\/ht-kb-tag?post=5573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}